AANT - Waterfall Gully Grassed Area
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Waterfall Gully Grassed Area

Adelaide Hills Tours

Map & Directions

cleland wildlife park

Cancellation Policy

TERMS
Rates: All bookings require full payment at the time of booking. Fees and charges offered on the booking website are correct and applicable at the time of booking.
Online Bookings: Bookings can be made up to 12 months in advance.
Disclaimer: The information enclosed on this website is accurate at the time of publishing but may at any time be altered. All reasonable efforts are made to ensure that photographs and descriptions provide an accurate impression of the accommodation offered however variations may occur.
CONDITIONS
Refunds - Changes and Cancellations
Should your expected travel plans change and you need to cancel your vehicle entry fee prior to your travel the following refund policy applies:
At least 5 days working days notice prior to the starting date - full refund
Less than 5 days working days notice prior to the starting date - no refund (including for events such as unfavorable weather road closures due to rain and health related issues for self or others). Depending on circumstances it may be possible to vary the start date.
On the day or after the starting date - no refund and no change to the start date (including for events such as unfavorable weather road closures due to rain and health related issues for self or others).
Park Closure due to Fire Danger: Parks and/or campsites may be closed or restricted due to fire danger weather (such as catastrophic fire danger day) or other fire management-related activities. These closures occur with little warning. It is advised that you check weather conditions before you arrive particularly during the Fire Danger Season and check the National Parks South Australia parks website www.parks.sa.gov.au or call the CFS Fire Bans Hotline 1300 362 361.
Other Park Closures: We retain the right to close parks/and or campsites for management purposes or circumstances outside of our control such as and not limited to weather extremes or other emergency reasons where we may be required to take action without notice.
CONTACT
Any issues with the system or booking please contact the Client Services Officer via email belairnationalpark@sa.gov.au or by phone between 9-4.30pm Monday to Sunday (08) 8278 5477.
Changes and Cancellations: Please contact the Administration Officer on (08) 8278 5477 to change or cancel your booking. Each change made to booking details (e.g. dates location or number of guests) may incur an administration fee. All changes are subject to availability.
Refunds: Fees will generally only be refunded when the visitor has paid in error and/or the purchased product or service cannot be supplied in a timely manner such as a park closure.
Fees will generally not be refunded when at no fault of the Department the purchaser has failed to utilise the product or service or when weather or unforeseen events have lessened the visitor experience.
Visitors can make refund requests within 5 days of the purchase date in writing via email belairnationalpark@sa.gov.au
Total Fire Ban Days: Throughout the year particularly during the Fire Danger Season entry into parks may be restricted due to fire bans. These closures occur with little warning. It is advised that you check weather conditions before you arrive and check the parks website www.environment.sa.gov.au or call the CFS Fire Bans Hotline 1300 362 361.
When a park is closed due to a fire ban (such as catastrophic fire danger day) it is closed from midnight to midnight. In these circumstances visitors cannot access the park.
Park Entry fee: Park entry is not included in the price of your facility hire. Each vehicle entering the Park will need to purchase a vehicle entry fee. Guests who hold a relevant Parks Pass are not required to pay park entry fees.
Food and Alcohol: Social drinking is permitted within acceptable bounds. The sale of liquor and food is not permitted.